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Bringing skill and compassion to every call.
When the phone rings in the Medical Alert Response Center, a highly-trained operator scans your vital statistics on the computer screen and carefully handles your call so you get the help you need quickly and efficiently. Whether it's dealing with a serious emergency, or alerting your Personal Responder for assistance, or even having a friendly chat - our Operators are there for you.
To serve the widest possible number of subscribers, the Response Center employs staff who are native speakers of languages other than English. Our operators are also trained to use the International Language Line for real time translation services in 140 languages.
To ensure superior service and the safety of our subscribers, we maintain a completely redundant Monitoring Center that receives daily back up of all data, and can be brought on line immediately with no disruption of service, if the need arises.
Our dedicated Medical Alarm Monitoring Professionals are ready to respond to any emergency 24 hours a Day - 365 Days a Year. Help at the push of a button.
Press the medical emergency button and a distress signal is sent, over your existing phone line, to the UL approved medical monitoring center. This signal opens up the line of communication between the monitoring center and your home.
When the high speed (2-way) connection is complete you'll hear the reassuring voice of a professional monitoring team member. We immediately check on your status and, in the event of an emergency, dispatch your local EMS. Again, if needed, we'll contact key holders/loved ones.
We inform the EMS with any existing medical condition or issues. This information helps prepare the EMS to assist our clients effectively and efficiently when needed most.
The Central Monitoring Station is listed with, and regulated by, Underwriters' Laboratories for Protective Signaling (UL 1981)
2-Way Voice Interactive Emergency Monitoring
When there's an emergency
We Call, Listen, Communicate and Get Assistance if needed
Please Note: We inform EMS of any existing medical conditions. This information is kept strictly private.
Round-the-clock monitoring with a Medical Alert system not only provides you with peace of mind, it also assures your loved ones that you'll never be alone. With the Medical Alert system, a simple button device can be worn anywhere—even in the shower. If emergency help is needed (medical, fire or police), push the button and a certified operator responds immediately. What makes us different than other providers?
Medical Alert proudly serves American families nationwide. And, since supplying medical alarms is all we do, we'll never try to sell you unwanted additional products or services—unlike the competition. We're here for you 24/7, so you can be there for the ones you care about.