Privacy Policy

Last Updated:July 26, 2019

Connect America.com, LLC (“Connect America,” “we,” “our,” and “us”), the owner and operator of the Medical Alert Connect mobile application, has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for Medical Alert Connect (the “Platform”).  This privacy policy applies to all users of the Platform and explains how we collect and use the personal information you supply when using the Platform. 

WHEN WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information from you when you download and use the Platform.  The personal information collect will depend on how you interact with the Platform. 

When You Register an Account

After downloading the Platform, you will be asked to create a user account.  When you create the user account, we will collect your telephone number or customer or account number.  We collect this information to match your instance of the Platform to your customer account, and we will use the information you provide to verify your identity before granting you access to the information associated with your account. 

You will also be asked to create a password for accessing your account via the Platform.  If you ever forget your password, we will ask you to provide your telephone number to receive a prompt for accessing your account.  We use this information to grant you secure access to your account. 

You also have the option of selecting a profile picture for your account.  If you choose to include a profile picture, you can elect to grant us access to the photo gallery on your mobile phone to select an existing photograph or you may choose to take a profile photo through the Platform.  When you upload a profile picture, we will collect and save a copy of the image you select for your profile picture. 

The inclusion of a profile picture is entirely optional and will only be used in connection with your profile on the Platform.  Your profile photograph will only be visible to Authorized Users associated with your account. 

When You Use and Access the Platform

For the Platform to function properly and provide you with medical alert services, certain features must be enabled, including notifications, geographical location (i.e., GPS), call, and storage permissions.  Disabling or rejecting any of the requested permissions will cause the Platform to no longer function properly.  We use these permissions, and any personal information associated with them, to enable you to send a medical alert and for us to communicate your location to emergency responders. 

When you access the Platform, we collect some information directly from your device, as well as through other web-based technologies.  The information we collect when you access the Platform includes:

  • Device Information: We may collect application usage information anonymously. We use this information to improve your experience, including removing less used features of the Platform and improving upon the most used features.    
  • Location Information: For the Platform to function properly, we access your geographical location. We collect this information to identify your location in the event of a medical emergency and communicate that location to emergency personnel.  We also collect intermittent location proximity data, which we use for the purpose of ensuring your location is transmitting and to monitor your compliance with any geographical boundary limitations associated with your account.  Disabling or rejecting location access will cause the Platform to no longer function properly, including the ability for us to communication your medical alert to emergency personnel. 

When You Send a Medical Alert

When you send a medical alert, we will collect the coordinates of your physical location (if available), as well as your account identifier and medical device identifier.  If available, we will also collect your medical device telephone number or your logged in user telephone number.  We collect this information for the purpose of notifying emergency personnel of your medical emergency, including the location of your medical emergency.

HOW WE USE YOUR PERSONAL INFORMATION

How we use your information will depend on the information you share with the Platform and how you interact with the Platform.  We may use your personal information in the following ways:

  • To respond to your requests and communications
  • To manage your user account
  • To facilitate your use of the Platform
  • To enhance the Platform and user experience
  • To respond to your medical alert
  • To meet legal and regulatory obligations
  • To maintain the security of the Platform and prevent fraud

HOW WE SHARE YOUR PERSONAL INFORMATION

We share your personal information when you have granted us permission to do so, when it is necessary to fulfill our obligations to you, or when we have a necessary business purpose to share your personal information.  In particular, we share your personal information with:

  • Support Vendors: When necessary, we share your personal information with third-party vendors working on our behalf to provide specific business support services, including payment processing, website hosting and management, geolocation and mapping services, and service partners that monitor products and respond to emergencies.
  • Analytics Companies: We share anonymous, aggregate information regarding use of the Platform with third-party analytics companies. These companies use this aggregate data, which has been stripped of any personally identifying information about you, to provide us with insight regarding Platform usage patterns.  As we only share anonymous, aggregate data, this information cannot be traced back to you individually by either us or the analytics vendors.
  • Affiliate Companies: We are part of a larger family of companies under common ownership. When you provide personal information to us, we may share your personal data with our affiliate companies.  In such circumstances, your personal information will continue to be processed as described in this privacy policy, and you can object to such data sharing at any time by contact us at privacy@medicalalert.com
  • Authorized Users of Your Account: If you add other authorized users to your account, such as a family member, friend, caregiver, or emergency contact (“Authorized Users”), we will disclose certain information about your use of your device and the Platform to such Authorized Users, including your location.
  • Legal Requirements: As required by law, regulation, or legal process, we will share your personal information with government authorities, enforcement officials, or third parties as necessary to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • Security and Fraud Prevention Efforts: When necessary, we will share your personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or suspected violations of this privacy policy, our agreements or arrangements with you or other policies in effect from time to time to which you are subject, or as otherwise required by law.
  • Sale of Business: We reserve the right to transfer your personal information in the event we well or transfer all or a portion of our business or its assets. In such event, your personal information will continue to be governed by this privacy policy. 

YOUR CHOICES AND RIGHTS

Your Rights

Under this privacy policy and many local privacy laws, you have the right to request access to your personal information. When your personal information is incorrect, incomplete or not processed in compliance with applicable law or this privacy policy, you have the right to have this data rectified, deleted or blocked. We encourage you to keep your personal settings and personal information complete and current.

Your California Rights

If you are a California consumer, you have several rights to the personal information we collect in connect with the Platform, including the right to request we:

  • Disclose to you a summary of the categories of your personal information we have collected and our purposes for such collection
  • Disclose to you a summary of the categories of your personal information we have sold or disclosed for a business purpose, including the categories of third parties to whom your personal information was sold
  • Delete your personal information that we have collected via the Platform

We respect your privacy and will not discriminate against you for exercising any of the above rights, but please note that requesting we delete your personal information will prohibit us from providing the intended services of the Platform, including responding to your medical alert. 

You may make such a request by contacting us using the information provided at the end of this privacy policy under the heading “Contact Information” with a preference on how our response to your request should be sent.

California law also requires that we disclose how we respond to “do-not-track requests” from our users.  At this time, we do not currently respond to “do-not-track” requests from our users’ browsers. 

OTHER IMPORTANT INFORMATION

Data Protection

The Platform is intended for users in the United States and Canada and is governed by and operated in accordance with United States law.  If you are located outside of the United States, you use this Platform at your own risk.  This Platform is available globally, so it may be necessary to transfer any personal information shared by or collected from you when using the Platform.  In particular, your information will be transferred to and processed in the United States where many of our central databases operate.  By using the Platform, you: (a) acknowledge that the data protection laws of other countries, including the United States, may provide a less comprehensive or protective standard of protection than those in your country, and (b) consent to all actions taken by us with respect to your information in compliance with the privacy policy and applicable privacy laws.

Security

We have implemented security measures for protecting the personal information you share with us via the Platform.  These measures include encryption of all personal information collected via the Platform and multi-factor authentication to verify your identity.

Children Under the Age of 13

We do not knowingly collect personal information from individuals under the age of 13.  The Platform is not intended for anyone under the age of 13, and no one under the age of 13 may provide information on this Platform. 

Changes to the Privacy Policy

Connect America may update or revise this privacy policy at any time. Any changes to this privacy policy will apply to your personal information from the “Last Updated” date at the top of the privacy policy and will not affect previous uses of your personal information.  You can find the most current version of our privacy policy at any time by clicking on the “Privacy Policy” link in the Platform menu.  If we make material changes to our privacy policy, we will notify you of those changes by either sending an email message to the email address you most recently provided to us or by prominently posting a notice on our Platform. 

Contact Information

Contact us through our corporate website at Connect America.com. If you have any questions about this privacy policy, the practices of this site, or functionality of this Platform, you can contact the Connect America at privacy@medicalalert.com.

Customer Service: 1-800-906-0872