800-800-2537
800-800-2537

Mobile LTE Setup Guide

Download Setup Guide

Setting Up Your System

  1. Securely insert the small end of the power cube into the back of the smart cradle. Plug the large end into an electrical outlet not controlled by a light switch. The power light on the charging cradle will illuminate green.
  2. Place your Mobile LTE device in the indicated direction in the charging cradle.
  3. The LED light will turn solid red and the device will announce, “Your device is now charging.”
  4. When your device has adequate battery charge and is connected to the cellular network, it will announce, “Your device is now ready, If you need to place an emergency call please press and hold the HELP button now.”
  5. The first time you turn on your system it may announce, “Hello, it is time to test your system to make sure it is working properly. Please press and hold the HELP button for one second now.” Please make this test call when requested.
  6. Leave your device on the charging cradle until the LED light is green, indicating that your device has completed charging.

Using Your System

Placing an Emergency Call

  1. Firmly press and hold the HELP button until the device beeps and announces, “Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now.”
  2. Allow the call to go through and speak to the response center.

Canceling an Emergency Call

  1. During the “Placing an emergency call now…” announcement, press and hold the HELP button for two seconds when prompted.
  2. The device will announce, “Your call has been canceled.”

THE DEVICE REQUIRES AN ADEQUATE BATTERY CHARGE AND A CELLULAR SIGNAL TO MAKE AN EMERGENCY CALL.

In the unlikely event that the device announces “Call failed”, attempt to place the call again and/or move to an area with better cellular service.

Turning Off Your System

Quickly press and release the Help button three times. Your device will announce, “Device is powering off. Please confirm by pressing and holding the HELP button now.”

Confirm by pressing and holding the Help button and the device will announce, “Powering off now, goodbye.”

Turning On Your System

Firmly press and hold the HELP button for one second.

Fall Detection - If Enabled

Fall Detection – How It Works

Fall Detection only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the device will send a signal which will initiate a call to the emergency response center.

  • We recommend that you wear your device around your neck so that it rests at chest level to avoid unnecessary swinging.
  • Make sure the HELP button is facing forward, making it easier for you to press in an emergency.
  • Wear outside your clothing as wearing it inside can reduce the percentage of falls being detected.
  • To cancel a call made due to a fall detection event, after you hear the announcement, press the HELP button for two seconds when prompted. The device will announce, “Your call has been canceled.”

In certain situations, the fall detection feature may not detect a fall. Some movements include, but are not limited to:

  • A gradual slide from a seated position
  • Lowering oneself slowly to the ground (to brace the impact of a fall)
  • A fall from a height of less than 20 inches

Certain conditions may affect the ability of the fall detection feature to detect a fall, including, but not limited to:

  • Use of the system at an altitude above 6,600 feet
  • Use of the system by a subscriber less than 4 feet 6 inches tall
  • Use of the system by a subscriber weighing less than 88 pounds

However, the ability to send a help call by pressing the help button is not affected by such conditions.

If you are interested in purchasing the Fall Detection service or wish to learn more, please call 800-800-2537.

THE FALL DETECTION PENDANT DOES NOT DETECT 100% OF FALLS.

Always press your button if you are able, as some falls may not be detectable.

LED Status Lights

Pendant LED

Announcement: “Your device is now charging.”

What It Means: Device is connected to the charger.

What To Do: Leave on charger until battery is charged and the LED is green.

Announcement: “Your device battery is low. For your protection, please place your device on the charger now.”

What It Means: Your battery is critically low.

What To Do: Place device on charger as soon as possible.

Announcement: “Your device is now ready.”

What It Means: Your device is fully charged.

What To Do: Press the HELP button if you need assistance.

Announcement: None

What It Means: Your device has adequate charge and is looking for cellular connection.

What To Do: Wait. If this continues, move to another location with better cellular coverage.

Cradle Light

What It Means: Connected to power source

What To Do: No action needed

What It Means: Not receiving power

What To Do: Check outlet and/or charger connection

Tips and Reminders

  • Your device requires adequate battery charge and cellular signal to make an emergency call.
  • Your device is splashproof and can be worn in the bath or shower.
  • Your device uses GPS technology to identify your location. In good conditions the product should provide a location that is as accurate as technology provides. However, performance of GPS can be affected by a wide range of factors including obstructions, metal objects in the vicinity, structures that block the signal from satellites, weather, and other factors.
  • Your device uses the cellular network to communicate. The device’s location, network provider service availability, and other issues may disrupt communications.
  • Pendant lanyards are designed to breakaway under certain conditions; however, any cord worn around the neck can pose a risk of strangulation, including the possibility of serious injury or death.
Need Help?
Call: 1-800-906-0872

PLEASE NOTIFY US IF THERE ARE ANY CHANGES TO YOUR ADDRESS, PHONE NUMBER OR EMERGENCY CONTACTS.

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