800-800-2537
800-800-2537

Customer Service & Support

At Medical Alert we strive to offer simple security solutions that are easy to set up and easy to use. To make this process as easy as possible for our users, we’ve provided the following service and support information.

Service and Support

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General Information

Medical Alert offers general support about how to manage and get the benefits from your system.

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Emergency Response

Learn about the emergency response experience and what happens when you contact our response center.

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Medical Alert Connect App

Learn how to download and set up our mobile app, available on Apple, Android, and Google devices.

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Protection Plans

Review the complete terms and conditions for our Basic and Premium Protection Plans.

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Terms and Conditions

Please click the link below to read a complete copy of our Subscribers Terms and Conditions.

Review the complete terms and conditions for our Check-In Service.

Setup Guides

Home Systems

Mytrex Landline

It is important to know how to set up and use your Mytrex Landline system. Read Medical Alert’s guide on how to do this.

Read the Mytrex Landline Setup Guide

The Assure

It is important to know how to set up and use your Medical Alert Assure home cellular system. Read our guide on how to do this.

Read The Assure Setup Guide

Mytrex LTE

Read about how to set up your Mytrex LTE home cellular system. Find out how to test, use and troubleshoot your system and fall detection.

Read the Mytrex LTE Setup Guide

Mobile Systems

On the Go Micron

It is important to know how to set up and use your On the Go Micron mobile system. Read our guide to learn how.

Read the On the Go Micron Setup Guide

On The Go With Cradle

On the Go

Read about how to set up your On the Go mobile system. Find out how to test, use and troubleshoot your system and its features.

Read the On the Go Setup Guide

Mini Mobile System Pendant And Bracelet

On the Go Mini

Knowing how to set up and use your On the Go Mini mobile system is important. Read our guide on how to do this.

Read the On the Go Mini Setup Guide

Mobile LTE With Help Button And Cradle

Mobile LTE

Knowing how to set up and use your Mobile LTE medical alert system is important. Read our guide on how to do this.

Read the Mobile LTE Setup Guide

Medical Alert Smartwatch

Smartwatch

Read about how to set up your Medical Alert Smartwatch. Find out how to test, use and troubleshoot your system and its features.

Read the Smartwatch Setup Guide

Still Have Questions?

Get answers to frequently asked questions about Medical Alert Systems. Learn how they work, what emergency help you get and more important FAQs.

Read Our FAQs

Contact Customer Support

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