Customer Service & Support
At Medical Alert we strive to offer simple security solutions that are easy to set up and easy to use. To make this process as easy as possible for our users, we’ve provided the following service and support information.
IMPORTANT: 3G cellular service discontinued effective Feb. 22, 2022. Please click here if you use a Medical Alert cellular or mobile system.
Service and Support
Click here to read the Subscriber Terms and Conditions.
At Home Landline
At Home No Landline
On the Go
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