Customer Service & Support

At Medical Alert we strive to offer simple security solutions that are easy to set up and easy to use. To make this process as easy as possible for our users, we’ve provided the following service and support information.

Service and Support

General Information


Fall Detection


Emergency Response


Medical Alert Connect App



Click here to read the Subscriber Terms and Conditions.

Contact Us

Can’t find the information you’re looking for? We’re here to help! Please fill out the form below with a brief description of your issue. A representative will contact you soon.

    YesNo, I’m a caregiver or loved one of the user

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.