The Assure

What’s In This Article:

Setting Up Your System

Set up your system in a centrally located place in your home. This allows the two-way communication between you and the operator to work most effectively.

Plug the power cube into an electrical outlet that is not controlled by a light switch.

Slide the ON/OFF switch on the bottom of the device to the “ON” position. The green light on the top of the device will flash until cellular service is acquired.

When the device is ready, you will hear the welcome message and voice prompts will assist you through setup.

When prompted press and release the HELP bar. You will hear a tone, and the BLUE light on the HELP bar will flash. Your system will announce, “Dialing the Emergency Response Center now. To cancel this call, please press the HELP Bar now”. Do not cancel the call. Wait to speak to the Emergency Response Center.

Using Your System

Performing a Test Call

Press the TEST button located on the front of your system.

Press the TEST button located on the front of your system.

If you allow the call to go through, you will be connected with an operator or an automated testing system.

Message Button

When you see your MESSAGE button flashing, press to listen to the message.

When you see your MESSAGE button flashing, press to listen to the message.

Placing a Call

In the event of an emergency, press your wearable help button or the Help bar on your base unit.

The operator will speak to you through the base unit’s speaker and ask if you need help. If you cannot communicate with the emergency response center, help will be dispatched to the address on file.

Canceling A Call

Follow the voice prompts to cancel the call by pressing the Help bar.

If you are unable to cancel the call in time, allow the call to go through and tell the emergency response operator that you activated your device in error.

LED Overview
Status Light What it Means What to do
Help Bar Blinking Alarm activated. System is calling emergency response center. Wait for an operator.
Power LED Solid Red No AC power. Running on battery power. Check the power source to make sure the system is not plugged into an outlet controlled by a light switch.
Cellular LED Blinking Green System is detecting weak cellular signal strength. Relocate system until light turns solid green.
Cellular LED Solid Green System is ready. No action required.

Important Information
  • Your device requires adequate power and cellular signal to make an emergency call.
  • Your buttons are water-resistant and can be worn in the shower.
  • Lanyards are designed to break away under certain conditions. However, any cord worn around the neck can pose a risk of strangulation, including the possibility of serious injury or death.
  • During a power outage, the backup battery will last up to 30 hours on a fully charged device.
  • Your account number is located on your medical alarm device.
  • Radio frequency interference and metal objects can prevent the signal from reaching the antenna inside your device. Relocate your device or move the object that is preventing the signal from being received.
  • To insert the button into the holder, place the holder face down on a solid surface. With the button facing down, insert the button into the back of the holder. Use sufficient force to lock your button in place. To remove the button, press on the front edge of the holder to push the button out.
  • Test monthly!