Have questions? For more information, please call 800-800-2537.
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Our Home System connects to the AT&T network. If you have a landline and prefer that connection option, please give us a call.
Medical Alert’s wrist and neck pendants have an 800-foot range* covering you anywhere in your home—that’s more than the length of two and a half football fields.
Your Medical Alert system has a 30-hour back-up battery life, protecting you in any unexpected life incident.
The system has a built-in speaker with two-way communication, allowing direct correspondence. If you can’t respond, we still send help.
Our help buttons are waterproof and can be worn in the shower or bath where accidents and falls commonly occur.
Ensure you have the protection you need with optional fall detection. The Home System is compatible with a fall detection button that automatically senses when you fall and provides immediate contact.*
The Medical Alert Connect mobile app is a fast and easy way to quickly test your system, contact support, manage your contact list, and more.
Never be out of range with Medical Alert’s wrist and neck pendants that cover an 800-foot range of protection.
Press the help button on your medical alert bracelet, which should be worn at all times.
Medical Alert's highly trained Response Specialists are available 24/7/365 to help you.
Our Response Specialists assess your situation and call the emergency contact best suited to help you, whether a family member, friend, neighbor or first responder.
I have been very pleased with the quick response to the times I have needed help. I appreciate the fact that my children are notified when I have had your service. It relieves my children knowing I wear and use my wrist band. I certainly recommend this service for anyone and their peace of mind."
I was very impressed with my first experience at using the Medical Alert system. They dispatched EMS immediately and they helped me to get off the floor when they got here. Thankful I had my Medical Alert wristband on when I fell."
I was away on vacation and became very ill. I pushed the button and Medical Alert took care of getting first responders, an ambulance and notifying my family. I was very happy with the help I received!"
Service is excellent. I had the misfortune to have to call for help. You got to the EMT's immediately who then followed up and took me to the ER. Your agents are kind especially when I have false alarms."
I had excellent service when I last needed assistance. Call was answered promptly and was helpful with my needs. Ambulance was called promptly and arrived ASAP. Thanks for your wonderful service."
The experience was fantastic. The operator that answered the call was calm, understanding and helpful. They notified the EMT’S and called 911 for us. We are very happy with the service that we received."
You will receive a base unit with two-way speaker and a waterproof help button that can be worn on a lanyard or bracelet. For landline systems, a phone cord is included to attach your base device to the phone jack. A medical information card and step-by-step set up instructions are also included. Fall detection is available for this system as well.
The Medical Alert system will work in all 50 states, as well as Canada, Puerto Rico and the Virgin Islands. Landline systems require that a compatible phone line is present. Cellular systems require that adequate AT&T cellular coverage is available.
Yes! Unfortunately, many falls happen in or around the shower or tub; with this top of mind, we made sure that our help buttons can be worn in the tub or shower. For an added layer of protection, we offer a fall detection help button which is also waterproof.
Shipping times vary based on which option you chose. We have three options:
All orders must be placed before 4 p.m. Monday through Thursday or before 3 p.m. on Friday to qualify for these shipping times. If orders are placed after 4 p.m. Monday through Thursday or after 3 p.m. on Friday, the order will go out the next day.
The best value and most popular option is our annual rate plan where you get one month of service free as well as free ground shipping and a free lockbox. Our semi-annual plan includes six months of service with free ground shipping and our monthly plan is a month-to-month option.
For convenience, when you choose a rate plan, we will automatically take payment on the same day every month, six months or 12 months depending on the rate plan you select.
If you are unsure about which rate plan is good for you or if you have further questions, please call us at 800-800-2537 and we can help you select the best rate plan for you.
Receive more information about Medical Alert and discover the
system that could save your life or the life of a loved one.