Customer Service & Support
At Medical Alert we strive to offer simple security solutions that are easy to set up and easy to use. To make this process as easy as possible for our users, we’ve provided the following service and support information.
Service and Support
General Information
Medical Alert offers general support about how to manage and get the benefits from your system.
Emergency Response
Learn about the emergency response experience and what happens when you contact our response center.
Medical Alert Connect App
Learn how to download and set up our mobile app, available on Apple, Android, and Google devices.
Protection Plans
Review the complete terms and conditions for our Basic and Premium Protection Plans.
Billing
Pay your Medical Alert bill online securely. Have your account number ready and complete your payment.
Terms and Conditions
Please click the link below to read a complete copy of our Subscribers Terms and Conditions.
Setup Guides
Home Systems
Mytrex Landline
It is important to know how to set up and use your Mytrex Landline system. Read Medical Alert’s guide on how to do this.
Read the Mytrex Landline Setup Guide
The Assure
It is important to know how to set up and use your Medical Alert Assure home cellular system. Read our guide on how to do this.
Mytrex LTE
Read about how to set up your Mytrex LTE home cellular system. Find out how to test, use and troubleshoot your system and fall detection.
Mobile Systems
On the Go Micron
It is important to know how to set up and use your On the Go Micron mobile system. Read our guide to learn how.
Read the On the Go Micron Setup Guide
On the Go
Read about how to set up your On the Go mobile system. Find out how to test, use and troubleshoot your system and its features.
Read the On the Go Setup Guide
On the Go Mini
Knowing how to set up and use your On the Go Mini mobile system is important. Read our guide on how to do this.
Read the On the Go Mini Setup Guide
Mobile LTE
Knowing how to set up and use your Mobile LTE medical alert system is important. Read our guide on how to do this.
Read the Mobile LTE Setup Guide
Smartwatch
Read about how to set up your Medical Alert Smartwatch. Find out how to test, use and troubleshoot your system and its features.
Still Have Questions?
Get answers to frequently asked questions about Medical Alert Systems. Learn how they work, what emergency help you get and more important FAQs.
Contact Customer Support
Can’t find the information you’re looking for? We’re here to help! Call us at 800-906-0872 or fill out the form below with a brief description of your issue and a representative will contact you soon.
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