Your lockbox combination will be provided in the packaging for your Medical Alert system.

Setup Instructions

Pull the front of the lockbox open toward you.

Insert your key(s) into the lockbox key storage area.

If the shackle is closed, slide the shackle release inside the lockbox to the left, while pulling on the shackle.

Close the key storage area.

Attach the lockbox to the doorknob.

Scramble the number dials around on the front of the lockbox.


Note: Some locks are stiff when new. If the lock will not open when the correct combination is set, simply press in on the dials to settle them in place.

If you need to change your combination, please call Customer Service for assistance at 800-906-0872. Please do not turn screw or attempt to change combination without contacting Customer Service.