Mytrex

What’s In This Article:

Setting Up Your System

Place the Medical Alert unit in a centrally located place in your home.

Bring the antenna upright to a vertical position and tighten securely.

Plug the power cube into an electric power outlet that is not controlled by a light switch.

The unit will automatically turn on and announce, “System Initializing.” This process may take a few moments.

Soon, the unit will announce it’s signal strength followed by either of the following, “System Ready” or “Insufficient Cell Service.”

It is important that the signal strength be 2.5 bars or better. If the signal strength is not sufficient, the Console may not connect with the cellular company or function properly. Relocate the base unit to another location, wait 30 seconds and press the RESET button. If the signal strength is not adequate, repeat process.


Testing Your System

From your home phone, call 1-800-332-8570 to put your account in Test Mode. Follow the voice prompts to put your account on Test for 15 minutes, and then hang up your phone.

Press your neck pendant or wrist button. The unit will announce “Emergency” several times.

The Home Test Line will verify your address and let you know the signal was received. When prompted, say your name aloud without picking up your phone. A recording of what was heard will be repeated.

If you experience any problems with your testing, please call Customer Service at 800-906-0872 for assistance.

Test your system monthly!

Testing and Service numbers are located on your base unit. Please test your buttons monthly using the Automated Test Line: 1-800-332-8570.


Using Your System

Test the Range of Your Wrist or Neck Button

To make sure your system works throughout your home, conduct the following range test. Have one person stay near the base unit while you walk around to different areas of your home to test the neck or wrist button.

The operator will talk through the unit’s speaker and ask if you need help. In the event that you cannot communicate with the emergency response center, help will be dispatched to the address on file.

Test the Range of Your Wrist or Neck Button

To make sure your system works throughout your home, conduct the following range test. Have one person stay near the base unit while you walk around to different areas of your home to test the neck or wrist button.

How to Conduct Your Test

The white T/L (Test/Learn) button is located on the back of your medical alarm unit. Press and release it one time. The unit will announce “Range Test Mode.”

Immediately press and hold your wrist or neck button. A steady tone will sound from the unit speaker as long as it detects that the button is being pressed.

Walk around the home while continuing to press and hold the wrist or neck button and check for the steady tone from the unit speaker. Check all areas of the home to make sure the signal is received. Take note of any “dead zones” in which the tone stops.

To finish the Range Test, release the wrist or neck button. Press the black RESET button on the back of the unit. The unit will announce, “System Ready.”

Note: If needed, relocate your unit to eliminate any “dead zones” and conduct another Range Test.

Placing a Call

In the event of an emergency, press your wrist or neck button or the unit’s HELP button.

The operator will talk to you through the unit’s speaker and ask if you need help. In the event that you cannot communicate with the emergency response center, help will be dispatched to the address on file.

Note: When your button is pressed, the light flashes green to indicate the button batteries are OK; a red light indicates the button batteries may be weak. Every time the Response Center receives a signal from your wrist or neck button, its battery status is reported.

The RESET Button

The black RESET button is located on the rear of your base unit. If your unit is properly installed, when the RESET button is pressed, the unit will then return to its standard operation mode. It will be ready to transmit alarms from your wrist or pendant Help button or the Base Unit Help button. The base unit will announce “System Ready” when the RESET button is pressed.

Canceling a Call

The black RESET button can be use to cancel a call for help if your device is inadvertently activated.

Press the RESET button within 10-15 seconds of activation — otherwise the medical alarm base unit will already be communicating with the Response Center. If you cannot cancel your call within this time frame, please allow the base unit to complete the call to the Response Center and tell the operator you accidentally activated your device.

Turning the Console On and Off

To turn off the unit, unplug the power cube from the power supply and then press the T/L button three (3) times. The unit will announce “Hold Help button on Console to Turn Off.”

Press and hold the HELP button until the STATUS light on the edge of the unit next to the HELP button goes out. This should always be done if shipping the unit or when traveling with the unit.


Troubleshooting

A single status light is located on the left lower edge of the large HELP button on the base unit, next to the word “STATUS” printed on the button.

The status light is programmed to display the following light signals when in normal operating mode:

Light Status What it Means What to do
Solid Green All Okay Nothing
Green Blinking AC power is not working, running on battery power Check power source to make sure the unit is plugged in. Check to make sure outlet is not controlled by a switch that is turned off
Solid Red Unit is trying to send signal Nothing
Blinking Red Unit is detecting weak cellular signal Relocate base unit and push “RESET”. Repeat until light turns solid GREEN
Blinking Orange Electric power is not working, your unit is running on battery power AND has no cellular service Check power source to make sure base unit is plugged in. Check to make sure outlet is not controlled by a switch that is turned off. Relocate unit and push “RESET” repeat until light turns solid GREEN.

Important Information
  • You should set up your unit in a centrally located place in your home. This allows the two-way communication between you and the operator to work most effectively.
  • Your Medical Alert account number is printed on the underside of your Medical Alarm unit.
  • Your wrist and pendant button are water resistant and should be worn in the bath or shower.
  • Some electrical devices can cause radio frequency interference and metal objects can prevent the signal from reaching the antenna inside your unit. In such cases, it may be helpful to relocate your unit or move the object that is preventing the signal from being received.
  • Test your system monthly!
  • Please notify us if there are any changes to your address, phone number or emergency contacts.